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This paper introduces an open, interoperable, and cloud-computing-basedcitizen engagement platform for the management of administrative processes ofpublic administrations, which also increases the engagement of citizens. Thecitizen engagement platform is the outcome of a 3-year Italian national projectcalled PRISMA (Interoperable cloud platforms for smart government). The aim ofthe project is to constitute a new model of digital ecosystem that can supportand enable new methods of interaction among public administrations, citizens,companies, and other stakeholders surrounding cities. The platform has beendefined by the media as a flexible (enable the addition of any kind ofapplication or service) and open (enable access to open services) Italian"cloud" that allows public administrations to access to a vast knowledge baserepresented as linked open data to be reused by a stakeholder community withthe aim of developing new applications ("Cloud Apps") tailored to the specificneeds of citizens. The platform has been used by Catania and Syracusemunicipalities, two of the main cities of southern Italy, located in theSicilian region. The fully adoption of the platform is rapidly spreading aroundthe whole region (local developers have already used available applicationprogramming interfaces (APIs) to create additional services for citizens andadministrations) to such an extent that other provinces of Sicily and Italy ingeneral expressed their interest for its usage. The platform is availableonline and, as mentioned above, is open source and provides APIs for fullexploitation.

An Innovative, Open, Interoperable Citizen Engagement Cloud Platform for Smart Government and Users' Interaction