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Martin Kolbe, Chief Information Officer (left) Kuehne ? Nagel AG Martin Kolbe is a graduated computer scientist. He has held various positions in IT management, including IT Field Manager at Deutsche Post World Net, responsible for DHL Europe and DHL Germany. Since 2003, he is working for Kuehne ? Nagel International AG as the CIO. Martin Gnass, Managing Director IT (right) Hapag Lloyd AG Martin Gnass is a graduated industrial engineer from Hamburg University. From 1990 until 2003 he held IT Consulting and Management positions at Andersen Consulting and IBM Global Services. Since 2003, he has been working at Hapag Lloyd AG. He is currently the Managing IT Director responsible for IT strategy, technological innovation and business value generation. BISE: What are the current challenges along the intermodal transportation chain that you observe in your daily business? Kolbe: There’s a lot of complexity in our business, many partners are digitally disconnected despite running businesses similar in nature. Each carrier provides services a bit differently, creating different types of data, which makes end-to-end processing complex to work with. In the Courier-Express-Parcel business, the carrier has the advantage that it owns the assets during transportation and can dictate which protocols are followed. We lack this luxury in the intermodal transport industry, there is no standardization, each company runs its own protocols. Competition keeps businesses from openly sharing their data with partners. Data is the most important asset of the future, especially reliable, transportable, real-time data. Also, we are currently still dealing with a lot of paper. This should be automated by using OCR scanning or AI technology. Gnass: In our liner courier company, we not only transport on ocean decks, but we also offer a significant amount of intermodal and inland business. The management of these services makes us operate under a complex digital ecosystem. Also, data standardization is limited which makes data exchange more complex. There’s a lack of data quality, consistency, and accuracy, so the first step for is consolidating the data to create reliable supply chain information services for our customers. Another area that we find has significant potential for improvements are technical interfaces. We’ve been using EDI for more than A. Ludwig (&) Kühne Logistics University, Großer Grasbrook 17, 20457 Hamburg, Germany e-mail: Andre.Ludwig@the-klu.org

Interview with Martin Gnass and Martin Kolbe on “Challenges and Hot Topics in the Intermodal Logistics Industry”