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When developing technologies for older adults, it is important to have them involved in the design process to identify needs, expectations and requirements correctly and comprehensively. However, communication gaps often exist, which call for the need to have continuous relationships with the target segment. In this study, older adults who have previously participated in a home technology study are interviewed to comfortably talk about their thoughts and experiences. User comments on various technologies are analyzed in relation to various stages of technology use. This paper discusses design implications, as well as topics for future research. The study can be expected to contribute to setting strategic design goals.

Older Adults’ Experiences with Technology: Learning from Their Voices