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This paper describes a method to ensure the quality requirements from service receiver in the requirement definition phase of system development. The proposed method measures the quality characteristics that are in the requirement document using the text-mining technique and concept dictionary and identifies requirements of document with quality characteristics of the International Standards Organization (ISO) / the International Electrical technical Commission (IEC) 9126-1:2001[1]. The case study shows that the quality characteristics are contained in the requirements document.

Supporting of Requirements Elicitation for Ensuring Services of Information Systems Used for Education