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The current ISO 20282 standard is intended to provide a test method that can be used to assess the ease of operation of walk-up-and-use products and consumer products. The standard is currently being revised to improve the cost-effectiveness of the test method, to broaden the scope to include aspects of usability that go beyond ease of operation, and to more clearly define how to obtain reliable results. But the challenge remains to provide a standard that will be cost-effective and useful to manufacturers, purchasers and test houses.

ISO 20282: Is a Practical Standard for the Usability of Consumer Products Possible?