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Organizations are often involved in joint ventures or coalitions with multiple, diverse partners. While the ability to communicate across organizational boundaries is important to their success, the organizations may have different cultures, processes, and jargon which inhibit their ability to effectively collaborate. The objective of this paper is to identify a framework that enables organizations to communicate complex knowledge across organizational boundaries. It leverages communication and knowledge management tools such as the wiki, and calls for more integration between these tools.

A Framework for Inter-organizational Collaboration Using Communication and Knowledge Management Tools