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Plans to modernize government processes and practices are leading to a reconsideraton of how to manage the vast range of knowledge resources that are found within the public sector. The theory and practice of Knowledge Management (KM) are found to be increasingly applied. This paper aims to explore the problems surrounding KM in one department of a large local authority in Scotland, namely the Building Services Department within Glasgow City Council. The discussion recognizes the importance of information age governance and that successful KM involves more than just the implementation of systems. These initial findings relate to research undertaken in late 2002 before a major reorganization of Building Services.

Knowledge Sharing and Creation: The Bricks and Mortar of Intra-organisational Co-operation within a Scottish Local Authority