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This is the synthesis of the presentation of the session entitled “Sustainable design of complex systems, products and services with user integration into design” of the LCM-2017 conference. This session was interested in sustainable design which is of high interest for a large range of stakeholders. Indeed, customer’s expectations, regulations and market pressure are some drivers that moves design teams towards the consideration of sustainable dimensions over the life cycle of an industrial system. Integration of users into the product design development becomes more and more crucial, for example, through service oriented offers, involving the users as effective actors of the product design. One of the weak point associated being that users may have bad or unexpected behaviour during use phase, inducing then increased impacts and placing the use phase as the main contributor. New approaches, methods, and tools used by or for industrial stakeholders in order to face such challenges were presented and discussed. The session started with product oriented presentations and proposals, and slightly moved to the concepts of service oriented design and integration of human into the loop.

Sustainable Design of Complex Systems, Products and Services with User Integration into Design