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The notion of service has proved elusive, in practice as well as in academic research. The lack of a common view of the notion of service makes it difficult to describe, classify and manage services in an efficient and effective way. One attempt to defining the notion of service has focused on identifying properties (such as intangibility, inseparability, heterogeneity, and perishability) that distinguish services from other kinds of resources. While this approach offers advantages of simplicity and familiarity, it is problematic as the suggested properties are neither necessary nor sufficient. For example, not only services but also many other resources can be intangible, such as information and rights. The same observation holds for perishability and heterogeneity, with examples as fruits and handicraft objects.

A Use and Exchange Perspective for Explicating the Notion of Service