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Conventions for conducting work with groupware are e ssential. They include rules for how the groupware functionality should be used for communication about work, for how data should be processed, and for decision-making. Based on user experiences with POLITeam, a large groupware system im plemented in a German ministry, we report how conventions are difficult t o establish and to follow. We illustrate how conventions are necessary in practice, through a cooperative task using a shared workspace. Two solutions are presented to aid users in following conventions.

What Happened to our Document in the Shared Workspace? The Need for Groupware Conventions