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Optimizing and hence reorganizing processes as well as increasing their flexibility and agility are constant challenges companies face in the presence of revolving markets. The term ‘Business-Process-Reengineering’ (BPR) describes the approach of organizing processes along the customer’s requirements. Since those requirements are constantly rising in terms of a product’s quality and complexity under simultaneously cost and time pressure, effective and efficient re-use of an organizations accumulated knowledge is seen as an important - if not the only - comparative advantage in developed countries where labor, energy, etc. is of substantially higher cost compared to others. As a consequence, importance as well as intensity of knowledge needed to fulfill an organization’s most important processes has risen significantly. This article focuses on providing support of knowledge intensive processes by analyzing product data. Retrieving the relevant knowledge in the context of a given process needs tools and methods beyond the well-known approaches for data or document management or organizational knowledge management. The domain of automotive supplier industry as an example is analyzed with respect to dominant strategic challenges like short lifecycles, complex systems, and collaboration with competitors, to retrieve associated knowledge-related documents, and this way offering opportunities to manage those challenges.

On Problems, Requirements and Solution Approaches when Supporting Knowledge Intensive Processes in Industry