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Multi-channel sales make high demands on IT infrastructures. Service-Oriented Architectures (SOAs) are to enable reusable software-based services and flexible, adaptable business processes. To realize this, the use of enterprise portal platforms is planned. The state of the art has been tested in a relevant project that focused on typical use cases of automotive credit banks in retail banking applications. Initial findings indicate that these platforms are ideal for realizing an SOA. In addition to the technical implementation of an SOA, the planning of suitable services, their level of granularity and reusability is another challenge.

Realization of Service-Oriented Architecture (SOA) Using Enterprise Portal Platforms Taking the Example of Multi-Channel Sales in Banking Domains