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Four Paradigmatic views that explain shortcomings of knowledge management systems (KMS) in literature are identified: Organizazional barriers, codification vs. personalization, importance of a clear working definition of knowledge and impossibility to manage knowledge or certain forms of it. Their validity is analyzed by comparing them to a case study in which shortcomings of two KMS in an international company were analyzed. Factor analyses and linear structural models identified three factors that account for the acceptance of one of the systems: system quality, personal attitude towards KM and organizational culture / barriers. The linear structural model partly supports the first three paradigmatic views. Further efforts for incorporating different concepts in KM into a single conceptual framework appear necessary and possible.

A Comparison of Paradigmatic Views in Knowledge Management: An Empirical Case Study on Shortcomings in KM