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Data Warehousing is not new to Credit Suisse Financial Services. Over the past twenty years, a large number of warehouse-flavored applications was built, ranging from simple data pools to classical management information systems, up to novel customer relationship management applications using state-of-the-art data mining technologies.However, these warehouse projects were neither coordinated nor are they based on the same infrastructure. Moreover, dramatic changes of the business design had a huge impact on information analysis requirements. Both together resulted in a nearly unmanageable complexity.Therefore, Credit Suisse Financial Services started a 3-year enterprise-wide data warehouse re-engineering initiative at the beginning of 1999. This paper presents the motivation, experiences, and open issues of this strategic IT project.

Evolution not Revolution: The Data Warehousing Strategy at Credit Suisse Financial Services