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Customer satisfaction and service reliability are not any more the assets but the unavoidable condition for a company to be accepted as a supplier of a product or service. The creation of value added in a company concerns all functions and specifications that are involved in delivering a product or service to the customer. Part of that value enhancing chain is the Supply Chain Management (SCM) conception which is defined as all management principles by which the supply chain is considered as a whole.

Improving Supply Chain Performance through Business Process Reengineering