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The design of multi-agent based simulations (MABS) is up to now mainly donein laboratories and based on designers' understanding of the activities to besimulated. Domain experts have little chance to directly validate agentbehaviors. To fill this gap, we are investigating participatory methods ofdesign, which allow users to participate in the design the pickup and deliveryproblem (PDP) in the taxi planning problem. In this paper, we present aparticipatory process for designing new socio-technical architectures to affordthe taxi dispatch for this transportation system. The proposed dispatcharchitecture attempts to increase passenger satisfaction more globally, byconcurrently dispatching multiple taxis to the same number of passengers in thesame geographical region, and vis-avis human driver and dispatchersatisfaction.

Towards Participatory Design of Multi-agent Approach to Transport Demands