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This paper aims at analyzing the problems related to collaborative work usinga PLM system. This research is mainly focused on the organisational aspects ofSMEs involved in networks composed of large companies, subcontractors and otherindustrial partners. From this analysis, we propose the deployment of anapproach based on an observation process of tracks generated by PLM system. Thespecific contributions are of two fold. First is to identify the brake pointsof collaborative work. The second, thanks to the exploitation of generatedtracks, it allows reducing risks by reacting in real time to the incidents ordysfunctions that may occur. The overall system architecture based on servicestechnology and supporting the proposed approach is described, as well asassociated prototype developed using an industrial PLM system.

Collaborative process control: Observation of tracks generated by PLM system