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There is an overlooked iceberg of problems in end user computing.Spreadsheets are developed by people who are very skilled in their main jobfunction, be it finance, procurement, or production planning, but often havehad no formal training in spreadsheet use. IT auditors focus on mainstreaminformation systems but regard spreadsheets as user problems, outside theirconcerns. Internal auditors review processes, but not the tools that supportdecision making in these processes.  This paper highlights the gaps between risk management and end user awarenessin spreadsheet research. In addition the potential benefits of software agenttechnologies to the management of risk in spreadsheets are explored. This paperdiscusses the current research into end user computing and spreadsheet useawareness.

Investigating the use of Software Agents to Reduce The Risk of Undetected Errors in Strategic Spreadsheet Applications