Open AccessCustomer Satisfaction Characterized by Service Quality for Revenue Collection of Municipal Service in Sri Lanka: A Pilot Study
Author(s) -
Pearly Jeewayani Liyanage,
Mohd Shukri Ab Yajid,
Ali Khatibi,
S. M. Ferdous Azam,
Jacquline Tham,
S. R. S. N. Sudasinghe
Publication year - 2022
Publication title -
journal of economics, management and trade
Language(s) - English
Resource type - Journals
ISSN - 2456-9216
DOI - 10.9734/jemt/2022/v28i930438
Subject(s) - data collection , service quality , cronbach's alpha , revenue , customer satisfaction , variables , path analysis (statistics) , kurtosis , business , statistics , marketing , service (business) , operations management , mathematics , engineering , finance