Open AccessService Development using Fuzzy QFD in the banking industry
Author(s) -
Eun Jin Yu,
Choonjong Kwak
Publication year - 2015
Publication title -
journal of the korean society for quality management/pumjil gyeong'yeong haghoeji
Language(s) - English
Resource type - Journals
eISSN - 2287-9005
pISSN - 1229-1889
DOI - 10.7469/jksqm.2015.43.1.103
Subject(s) - quality function deployment , servqual , house of quality , service quality , customer satisfaction , construct (python library) , fuzzy logic , service (business) , computer science , process management , ambiguity , business , new product development , marketing , customer retention , artificial intelligence , programming language