Open AccessExcellence for Organization Quality Management Innovation Challenge -Comparison of Korea and China-
Author(s) -
Gyesoo Kim,
Dapeng Xu
Publication year - 2013
Publication title -
journal of the korean society for quality management/pumjil gyeong'yeong haghoeji
Language(s) - English
Resource type - Journals
eISSN - 2287-9005
pISSN - 1229-1889
DOI - 10.7469/jksqm.2013.41.4.499
Subject(s) - customer satisfaction , loyalty business model , business , marketing , excellence , structural equation modeling , customer delight , customer advocacy , customer retention , loyalty , quality (philosophy) , empirical research , service quality , computer science , mathematics , political science , philosophy , statistics , epistemology , machine learning , law , service (business)