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Collaboration Leads to Transformation and Positive Results in Grand Rapids, Mich.
Author(s) -
Thompson Joellen C.,
Glover Becky Jo,
Schiebold John
Publication year - 2017
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.5942/jawwa.2017.109.0106
Subject(s) - service (business) , transformation (genetics) , business , customer service , process management , operations management , marketing , engineering , chemistry , biochemistry , gene
The City of Grand Rapids Water System and Environmental Services Departments transformed their customer service—related functions for a more streamlined organization, improved service to customers, and lower costs.