Open AccessModeling Customer Relationship Management Pattern Using Human Factors Approach in the Hospitals of Tehran University of Medical Sciences
Author(s) -
Sedigheh Taghavi,
Leila Riahi,
Amir Ashkan Nasiripour,
Katayoun Jahangiri
Publication year - 2016
Publication title -
health scope
Language(s) - English
Resource type - Journals
eISSN - 2251-9513
pISSN - 2251-8959
DOI - 10.5812/jhealthscope.37165
Subject(s) - confirmatory factor analysis , cronbach's alpha , knowledge management , teamwork , organizational culture , exploratory factor analysis , customer satisfaction , customer relationship management , context (archaeology) , psychology , reliability (semiconductor) , structural equation modeling , business , computer science , marketing , management , machine learning , economics , biology , service (business) , paleontology , power (physics) , physics , quantum mechanics
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