Open AccessA Study on Quality Factors and Customer Satisfaction of O2O Delivery App Service: A Comparison of Korean and Chinese Users
Author(s) -
Joungho Lee
Publication year - 2021
Publication title -
han'gug sanhag gi'sul haghoe nonmunji/han-guk sanhak gisul hakoe nonmunji
Language(s) - English
Resource type - Journals
eISSN - 2288-4688
pISSN - 1975-4701
DOI - 10.5762/kais.2021.22.12.105
Subject(s) - customer satisfaction , service quality , computer science , service delivery framework , quality of service , business , service (business) , computer network , marketing