Open AccessHierarchical Service Quality Analysis Using Structural Equation Modeling (SEM): A Case on Malaysian Taxi
Author(s) -
Johnn-Yee Choy
Publication year - 2022
Publication title -
asian journal of research in business and management
Language(s) - English
Resource type - Journals
ISSN - 2682-8510
DOI - 10.55057/ajrbm.2022.4.1.23
Subject(s) - structural equation modeling , servqual , service quality , empathy , reliability (semiconductor) , quality (philosophy) , marketing , order (exchange) , psychology , service (business) , business , mathematics , statistics , social psychology , power (physics) , physics , philosophy , epistemology , finance , quantum mechanics