Open AccessWhat Improves Customer Satisfaction in Mobile Banking Apps? An Application of Text Mining Analysis
Author(s) -
Yun Kyung Oh,
Jungmin Kim
Publication year - 2022
Language(s) - English
Resource type - Journals
ISSN - 1598-7868
DOI - 10.53728/2765-6500.1581
Subject(s) - mobile banking , customer satisfaction , business , latent dirichlet allocation , service quality , context (archaeology) , marketing , customer retention , advertising , service (business) , computer science , topic model , paleontology , biology , natural language processing