Open AccessIntroducing a Cross-Functional, Customer-Oriented IT-Cooperation-Model Supplementing ITIL
Author(s) -
Justus Tillmann Holler,
Jochen Hagen,
Michael Reimpell,
Malte Schroller,
Marius Schlage
Publication year - 2022
Publication title -
international journal of management, knowledge and learning
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2232-5107
pISSN - 2232-5697
DOI - 10.53615/2232-5697.11.33-46
Subject(s) - information technology infrastructure library , capacity management , process management , computer science , incident management , financial management for it services , itil security management , knowledge management , blueprint , management science , engineering , information technology , computer security , cloud computing , computer network , security information and event management , information security , security service , network security policy , cloud computing security , operating system , mechanical engineering