Open AccessThe Impact of Attitudes towards Healthcare Service Quality on Organisational Performance: Evidence from the Saudi Arabia
Author(s) -
Yaser Salman Alsharar,
Fadzil Shah bin Aziz,
Che Azlan Taib,
Rushami Zien Yusoff
Publication year - 2017
Publication title -
research in business and management
Language(s) - English
Resource type - Journals
ISSN - 2330-8362
DOI - 10.5296/rbm.v5i1.11872
Subject(s) - structural equation modeling , health care , healthcare service , government (linguistics) , sample (material) , service quality , quality (philosophy) , service (business) , business , psychology , nursing , medicine , marketing , political science , computer science , linguistics , philosophy , chemistry , epistemology , chromatography , machine learning , law
This research aims to investigate the effect of attitudes towards healthcare service quality on organisational performance among Saudi Arabian hospitals. The sample size comprises of 154 hospitals randomly chosen from 259 government hospitals in Saudi Arabia. For data analysis, the Partial Least Squares (PLS) structural equation modeling was used. In addition, this study found a positive and significant association between attitudes towards healthcare service quality and organisational performance. Eventually, this study provides some limitations and suggestions for future researchers.