Open AccessSwitching from Post-paid to Pre-paid Models: Customer Perception and the Organisational Role in Managing the Change: A Case Study of Botswana Power Corporation
Author(s) -
Paul T. Mburu,
C R Sathyamoorthi
Publication year - 2014
Publication title -
journal of management research
Language(s) - English
Resource type - Journals
ISSN - 1941-899X
DOI - 10.5296/jmr.v6i3.5858
Subject(s) - corporation , perception , business , marketing , customer satisfaction , service (business) , service quality , quality (philosophy) , power (physics) , finance , psychology , physics , quantum mechanics , neuroscience , philosophy , epistemology