Open AccessAnalysis of The Effect of Unit Features, Corporate Factors, Switching Barriers, and Customer Satisfaction Dimensions to Customer Loyalty in Komatsu Forklift Customers in PT. Bina Pertiwi in East Java Area
Author(s) -
Muhammad Wahyudi Ari Nugraha,
. Amelia,
Ronald Ronald
Publication year - 2021
Publication title -
international journal of research publications
Language(s) - English
Resource type - Journals
ISSN - 2708-3578
DOI - 10.47119/ijrp100691120211694
Subject(s) - customer satisfaction , usability , java , human resources , marketing , loyalty , business , loyalty business model , engineering , computer science , service (business) , knowledge management , management , service quality , human–computer interaction , economics , programming language