Open AccessANALYSIS OF THE EFFECT OF NON VERBAL COMMUNICATION ON CUSTOMER LOYALTY THROUGH EMOTIONAL RESPONSE AND CUSTOMER SATISFACTION ON GRAPARI VISITORS IN SURABAYA.
Author(s) -
Kartina Tansy,
Ronald Suryaputra,
Oliandes Sondakh
Publication year - 2021
Publication title -
international journal of research publications
Language(s) - English
Resource type - Journals
ISSN - 2708-3578
DOI - 10.47119/ijrp100691120211685
Subject(s) - business , loyalty , marketing , government (linguistics) , customer satisfaction , loyalty business model , advertising , sample (material) , competition (biology) , telecommunications , engineering , service (business) , service quality , ecology , linguistics , philosophy , chemistry , chromatography , biology