Open AccessTourist Expectation and Perception towards Service Quality of Tourism Services in Kodaikanal
Publication year - 2019
Publication title -
international journal of recent technology and engineering
Language(s) - English
Resource type - Journals
ISSN - 2277-3878
DOI - 10.35940/ijrte.d1191.1284s219
Subject(s) - tourism , business , revenue , marketing , service (business) , government (linguistics) , perception , service quality , quality (philosophy) , service provider , advertising , geography , finance , linguistics , philosophy , archaeology , epistemology , neuroscience , biology
Tourism refers to movement of one place to another place. its generates more revenue to Government. Tourism develops other associated industries like Hotel industry, transport, handicraft and travel agent. Tourism in India is the largest service and one of the most profitable industries in the country. Kodaikanal is one of the very popular and most sought holiday destination hill resorts in South India. The economy of Kodaikanal is predominantly run by tourism. The number of tourists increased year by year. Service providers who are related to tourism services are also increases. They provide lot of services to their customers and try to satisfy them. Hence, it has created an initiative to the researcher to study service quality of the tourism services.