Open AccessE-Governance through e-Seva in Tamilnadu
Author(s) -
C.R. Senthilnathan,
D. Dhayalan
Publication year - 2019
Publication title -
international journal of engineering and advanced technology
Language(s) - English
Resource type - Journals
ISSN - 2249-8958
DOI - 10.35940/ijeat.f1242.0986s319
Subject(s) - government (linguistics) , information and communications technology , business , service (business) , corporate governance , mantra , marketing , service quality , reliability (semiconductor) , quality (philosophy) , political science , finance , philosophy , linguistics , power (physics) , physics , theology , epistemology , quantum mechanics , law
e-governance/e-seva has became a key mantra for the governments to improve their services to the general public after the advancement of Information and communication technology (ICT). India being one of the developing countries, has initiated their ICT services in the form of eSava. Though government started these services in India about four year ago, this study is initiated to find the consumers perception on the eSevacentres and the gaps in the consumer expectations. Three constructs namely, system stability, service reliability and service quality are used in the study to measure the satisfaction. It is found that of the three measures, system stability and service quality have less positive impacts on consumer satisfaction indicating that definitely the government has to improve their service. Whereas the service reliability is better as far as the satisfaction level of the consumers concerned.