Open AccessMaturity Level Knowledge Management System at Travelodge Batam Hotel using the Cobit 5 Framework
Author(s) -
Sfenrianto Sfenrianto,
Muhamad Dody Firmansyah
Publication year - 2020
Publication title -
international journal of engineering and advanced technology
Language(s) - English
Resource type - Journals
ISSN - 2249-8958
DOI - 10.35940/ijeat.b3224.049420
Subject(s) - cobit , maturity (psychological) , knowledge management , capability maturity model , business , process (computing) , knowledge sharing , process management , computer science , control (management) , artificial intelligence , psychology , developmental psychology , software , programming language , operating system
Advances in technology and science are increasing as a new challenge for companies that must manage knowledge assets for encourage the creation of knowledge management. Knowledge Management System (KMS) that already exists at a company like Travelodge Hotel Batam can run effectively, it is necessary to conduct an evaluation activity by examining how the process of managing knowledge possessed by each individual can be transferred to other individuals through the process of knowledge sharing. The study aim analyzes to find out the extent of the processes of knowledge level management found in Traveldoge Hotel Batam at the maturity level of the KMS. The Cobit 5 Framework Model used to evaluation the KMS in this company. The results of the analysis are maturity analysis ((AP07, BAI4, DSS3, DSS6, and MA01) and recommendation than expected to be an evaluation material that will have an impact on the KMS of company later.