Open AccessCEDAE E OS PRINCIPAIS PROBLEMAS ENCONTRADOS NA PRESTAÇÃO DE SERVIÇO NO ESTADO DO RIO DE JANEIRO.
Author(s) -
Givanildo Faustino Ferreira,
Karla Regina Ferreira Pessoa,
Karoline Figuiredo Rodrigues
Publication year - 2021
Publication title -
revista científica semana acadêmica
Language(s) - English
Resource type - Journals
ISSN - 2236-6717
DOI - 10.35265/2236-6717-207-9221
Subject(s) - service (business) , service quality , descriptive research , population , data collection , qualitative research , research method , point (geometry) , public relations , psychology , sociology , business , political science , marketing , business administration , social science , demography , geometry , mathematics
This article aims to analyze the provision of services and the form of management of Cedae offered to the population of the State of Rio de Janeiro, conducting a survey that seeks to reveal how the service is and the type of management practiced for resolving cases. With a very reflective question: What are the biggest deficiencies in CEDAE's service provision? The research aims to signal the importance of attending the service and management in the development of the demands of the reported cases. The adopted methodology is a research of a basic, descriptive nature, through the qualitative approach to the problem through the literature review, using articles, books, theses, monographs and other means, and the data collection you gave through Reclame Aqui website, analyzing the main complaints by category. As a result, there was an undue charge, lack of water supply and its bad quality. It was possible to observe that, despite the deficiencies in the provision of the service, the positive point was the agility in the service.