Open AccessACHIEVING SERVICE RECOVERY THROUGH SERVICE INNOVATION: THE CRITICAL ROLE OF EMPLOYEE EMPOWERMENT
Author(s) -
Mukhles M. Al-Ababneh,
Mousa Masadeh,
Samer M. Al-Sabi,
Mohammad Al-Badarneh
Publication year - 2021
Publication title -
enlightening tourism
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.201
H-Index - 2
ISSN - 2174-548X
DOI - 10.33776/et.v11i1.4896
Subject(s) - service recovery , service (business) , service innovation , business , empowerment , service delivery framework , service design , service guarantee , marketing , service quality , economics , economic growth