Open AccessAnalysis of e-Service quality performance at BKPSDM Lubuklinggau web-based using E-Govqual and Importance Perfomance Analysis (IPA) methods
Author(s) -
Tri Puja Astuti,
Elmayati Elmayati,
Tri Hasanah
Publication year - 2022
Publication title -
sinkron
Language(s) - English
Resource type - Journals
eISSN - 2541-2019
pISSN - 2541-044X
DOI - 10.33395/sinkron.v7i3.11444
Subject(s) - service quality , gap analysis (conservation) , conformity , quality (philosophy) , service (business) , computer science , psychology , marketing , business , social psychology , biodiversity , ecology , philosophy , epistemology , biology