Open AccessWorking from home during the COVID-19 pandemic: Impact on office worker productivity and work experience
Author(s) -
Mohamad Awada,
Gale M. Lucas,
Burçin Becerik-Gerber,
Shawn C. Roll
Publication year - 2021
Publication title -
work
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.5
H-Index - 50
eISSN - 1875-9270
pISSN - 1051-9815
DOI - 10.3233/wor-210301
Subject(s) - productivity , pandemic , desk , work (physics) , psychology , workload , covid-19 , medicine , operations management , engineering , computer science , mechanical engineering , disease , pathology , infectious disease (medical specialty) , economics , macroeconomics , operating system
BACKGROUND: With the COVID-19 pandemic, organizations embraced Work From Home (WFH). An important component of transitioning to WFH is the effect on workers, particularly related to their productivity and work experience. OBJECTIVES: The objective of this study is to examine how worker-, workspace-, and work-related factors affected productivity and time spent at a workstation on a typical WFH day during the pandemic. METHODS: An online questionnaire was designed and administered to collect the necessary information. Data from 988 respondents were included in the analyses. RESULTS: Overall perception of productivity level among workers did not change relative to their in-office productivity before the pandemic. Female, older, and high-income workers were likely to report increased productivity. Productivity was positively influenced by better mental and physical health statuses, having a teenager, increased communication with coworkers and having a dedicated room for work. Number of hours spent at a workstation increased by approximately 1.5 hours during a typical WFH day. Longer hours were reported by individuals who had school age children, owned an office desk or an adjustable chair, and had adjusted their work hours. CONCLUSION: The findings highlight key factors for employers and employees to consider for improving the WFH experience.