Open AccessThe Information – Communication Process in a Business with Outsourcing for the Maintenance of a Complex Technical System
Author(s) -
Drago Kraljević,
Krešimir Lacković,
Robert Šojo
Publication year - 2020
Publication title -
tehnički glasnik
Language(s) - English
Resource type - Journals
eISSN - 1848-5588
pISSN - 1846-6168
DOI - 10.31803/tg-20200224183044
Subject(s) - outsourcing , process (computing) , process management , service (business) , excellence , control (management) , business process , computer science , business , knowledge management , operations management , engineering , risk analysis (engineering) , work in process , marketing , artificial intelligence , political science , law , operating system
This paper discusses the process of communication between service providers and recipients when monitoring and maintaining complex technical systems. This requires sophisticated equipment, trained personnel and special methods and procedures. This is especially true for technical diagnostics, as the most complex form of monitoring and preventive maintenance. The relevant elements of maintenance by state and the experience of engaging an external partner are highlighted, especially when the complete monitoring for process control is performed virtually. In that sense, an information and communication process is proposed to ensure the efficiency of the complete system. The education of the external partner and the connection with the holders of external memories, research institutions and centres of excellence can be emphasized.