Open AccessApplication of queuing theory to a financial institution in the public service sector in the city of Manaus
Author(s) -
Alyne Carvalho Farias,
David Barbosa de Alencar,
Alexandra Priscilla Tregue Costa,
Antônio Estanislau Sanches
Publication year - 2019
Language(s) - English
Resource type - Journals
ISSN - 2411-2933
DOI - 10.31686/ijier.vol7.iss11.1886
Subject(s) - payment , queueing theory , financial institution , institution , service (business) , empirical research , queue , business , financial services , marketing , economics , finance , actuarial science , public economics , sociology , social science , computer science , mathematics , statistics , programming language
This paper aims to apply queuing theory to a banking service system. Financial institutions are known to attract large audiences on a daily basis, generating long and lengthy queues. Based on empirical knowledge, it is common to use seasonality to explain the increase and decrease in the flow of people in the agencies, either because it is the payment week of a wallet, the workers' lunchtime. This paper aims to apply the theory in a system, with the objective of increasing the company's competitiveness, so that it is remembered as the customer's first choice.