Open AccessAn innovative technology proposal for the improving in the communication, social reputation and service quality: a case applied to the hospitality sector
Author(s) -
José Antonio Álvarez Bermejo,
Luis Jesús Belmonte Ureña,
Antonia Estrella-Ramón
Publication year - 2016
Publication title -
el profesional de la información
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.698
H-Index - 28
eISSN - 1699-2407
pISSN - 1386-6710
DOI - 10.3145/epi.2016.nov.12
Subject(s) - hospitality , reputation , business administration , service quality , loyalty business model , business , management , marketing , service (business) , humanities , sociology , political science , tourism , art , economics , social science , law