Open AccessThe influence of leadership behaviors and hospitality culture on the perception of internal service quality delivered in hotels
Author(s) -
Jennifer L. Forney
Publication year - 2021
Language(s) - English
Resource type - Dissertations/theses
DOI - 10.31274/etd-20210114-47
Subject(s) - hospitality , service quality , perception , business , hospitality management studies , quality (philosophy) , marketing , hospitality industry , service (business) , psychology , tourism , political science , philosophy , epistemology , neuroscience , law