Open AccessCorporate Digital Responsibility in the Hospitality Industry
Author(s) -
Peter Jones,
Daphne Comfort
Publication year - 2021
Publication title -
athens journal of tourism
Language(s) - English
Resource type - Journals
ISSN - 2241-8148
DOI - 10.30958/ajt.8-1-1
Subject(s) - hospitality , hospitality industry , context (archaeology) , face (sociological concept) , business , corporate social responsibility , public relations , marketing , sociology , political science , tourism , paleontology , social science , law , biology
The emerging digital technologies are reshaping and disrupting traditional business practices throughout the hospitality industry, and companies face, and may have to address, several new responsibility issues as they adopt these technologies. However, the issue of corporate digital responsibility within the hospitality industry has received limited attention, in the academic literature and this paper looks to make a small contribution to addressing that gap the literature. The paper outlines the characteristics of corporate digital responsibility, provides a short literature review, to give some context and points of reference for the paper, reviews the some of the responsibility issues hospitality companies face as they increasingly look to adopt digital technologies, and offers some concluding reflections. Keywords: corporate digital responsibility, hospitality industry, digital technologies, privacy and cybersecurity, digital inclusion