Open AccessPENANGANAN KELUHAN PELANGGAN TERHADAP LOYALITAS PELANGGAN MELALUI KEPUASAN PELANGGAN SEMEN GRESIK
Author(s) -
Zainal Arifin
Publication year - 2018
Publication title -
jurnal manajerial
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2621-5055
pISSN - 2354-8592
DOI - 10.30587/jurnalmanajerial.v1i2.196
Subject(s) - customer satisfaction , loyalty business model , business , path analysis (statistics) , business administration , complaint , marketing , service quality , service (business) , statistics , mathematics , political science , law