Open AccessPengaruh Efektivitas Pelayanan terhadap Kepuasan Konsumen pada Pelabuhan Speedboat Kayan II Tanjung Selor
Author(s) -
Dedik Wiryawan
Publication year - 2017
Publication title -
akuntabel
Language(s) - English
Resource type - Journals
eISSN - 2528-1135
pISSN - 0216-7743
DOI - 10.29264/jakt.v14i1.1352
Subject(s) - customer satisfaction , port (circuit theory) , test (biology) , consumer satisfaction , service (business) , business , advertising , marketing , engineering , paleontology , electrical engineering , biology
This research is aim to analyze effectiveness of services influences to customer satisfaction in Kayan speedboat port II Tanjung Selor. The study will use 88 respondents who are users of services Kayan speedboat port II Tanjung Selor. Analysis tool use Ordinary Least Square. Result of research is effectiveness of services variabel was give significant influence to consumer satisfaction variabel in Kayan speedboat port II Tanjung Selor. Testing result was using t test to show thitung > ttabel (2.454 > 1.662). with test results can to knowing is research hypotesis which in explain research be accepted.Keywords: Effectiveness of service, consumer satisfaction