Open AccessEvaluation of the customer service quality with Servqual method in the chosen company – part I customer perspective
Author(s) -
Monika Odlanicka-Poczobutt,
Arkadiusz SZMAL
Publication year - 2020
Publication title -
zeszyty naukowe - politechnika śląska. organizacja i zarządzanie
Language(s) - English
Resource type - Journals
ISSN - 1641-3466
DOI - 10.29119/1641-3466.2020.148.40
Subject(s) - servqual , service quality , business , customer advocacy , customer satisfaction , perspective (graphical) , marketing , customer retention , service (business) , computer science , artificial intelligence