Open AccessA Systematic review of ontology-based approach and decision-making (DM) to improve public service delivery (PSD)
Author(s) -
Rozaina Ali,
Ahmad Shaharudin Abdul Latiff,
Sazali Abdul Wahab
Publication year - 2020
Publication title -
journal of business and social review in emerging economies
Language(s) - English
Resource type - Journals
eISSN - 2519-089X
pISSN - 2519-0326
DOI - 10.26710/jbsee.v6i2.1100
Subject(s) - systematic review , ontology , subject (documents) , service delivery framework , public service , knowledge management , service (business) , computer science , management science , business , political science , public relations , engineering , medline , world wide web , epistemology , marketing , philosophy , law
A systematic review of the DM literature on PSD was performed with the aim to build an operational ontology-based for decision makers. Five public administration journals were screened on the subject with more than 200 articles found. 29 articles were shortlisted, categorised, summarised, and applied to outline the influential factors in DM for PSD. The result of the systematic reviews also provided a brief clarification on the requirement for the creation of a more citizen-centric and coordinated eco-system for efficient PSD underpinned by effective DM.