Open AccessThe Role of Total Quality Management in Improving Health Services (An applied study on Saudi German Hospital in Asir): دور إدارة الجودة الشاملة في تحسين الخدمات الصحية (دراسة تطبيقية على مستشفى السعودي الألماني ــ عسير)
Author(s) -
Esraa Hussain Mohammad Aljum Arwa Mohammed Abdullah Al Aown Arwa Mohammed Abdullah Al Aown
Publication year - 2022
Publication title -
mağallaẗ al-ʿulūm al-iqtiṣādiyyaẗ wa-al-idāriyyaẗ wa-al-qānūniyyaẗ
Language(s) - English
Resource type - Journals
ISSN - 2522-3372
DOI - 10.26389/ajsrp.r291021
Subject(s) - seriousness , german , medicine , quality (philosophy) , health care , nursing , descriptive research , service (business) , quality management , family medicine , business , marketing , sociology , social science , philosophy , archaeology , epistemology , political science , law , economics , history , economic growth
The aim of this research is to know the role of total quality management in improving health services in the Saudi German Hospital in Asir, and the research methodology was represented by the descriptive analytical approach. With several results, it is an agreement between the views of the study sample members towards the participation of the executive management in the hospital to improve the quality of the health service. The hospital administration deals with complaints submitted by patients with all care and seriousness, matching the service requested by the patient with the service provided. There are no statistically significant differences at the significance level (0.05) between the average of the respondents' answers about the role of total quality management in improving the health services provided at the Saudi German Hospital in Asir due to the following variables (educational qualification, years of experience, job type). The results have several recommendations, the most important of which is paying more attention to the preventive measures available within the hospital to achieve the maximum benefit for the general health of patients. The administration should pay more attention to developing the cadres working inside the hospital towards their commitment to the required quality that satisfies the patients’ desires for the hospital to reach the highest levels of perfection and perfection.