Open AccessStructural Relationships among Service Encounter on Customer, Customer Orientation, Customer Satisfaction, Customer Trust and Customer Loyalty in Taekwondo Gym
Author(s) -
Jihyun Hwang,
Dongjun Lee
Publication year - 2019
Publication title -
gukgiwon taegwondoyeon-gu/kukkiwon taekwondo yeon-gu
Language(s) - English
Resource type - Journals
eISSN - 2508-3988
pISSN - 2093-6753
DOI - 10.24881/tjk.2019.10.1.43
Subject(s) - customer satisfaction , business , loyalty business model , customer delight , customer advocacy , customer retention , marketing , customer to customer , service quality , customer orientation , customer equity , customer intelligence , advertising , service (business)