Open AccessCustomer Dissatisfaction Index and its Improvement Costs
Author(s) -
Aleksandrs Ļvovs,
Anna Mutule
Publication year - 2010
Publication title -
rīgas tehniskās universitātes zinātniskie raksti. enerģētika un elektrotehnika/enerģētika un elektrotehnika
Language(s) - English
Resource type - Journals
eISSN - 2255-8748
pISSN - 1407-7345
DOI - 10.2478/v10144-010-0014-2
Subject(s) - reliability (semiconductor) , index (typography) , customer satisfaction , customer base , reliability engineering , business , legislation , power (physics) , operations management , marketing , computer science , engineering , physics , quantum mechanics , world wide web , law , political science